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In this review, we look into Verisure’s pricing, warranties and service levels of as we continue to investigate and rate the best home security systems in the UK.
Verisure is one of the best home security systems providers on the market, offering one core package with additional devices available to tailor the system to fit your property’s needs.
The provider offers a range of premium services alongside its systems, from professional installation of its home security systems to 24/7 professional monitoring and fast alarm response and intervention.
Below, our home tech experts delve into the brand’s offering, comparing prices and devices with other top home security providers so you can assess whether Verisure is the right fit for you.
Rating: ★★★★1/2
Verisure offers excellent services that few security companies can beat. The company has a UK-based alarm receiving centre certified by the SSAIB, the leading board of inspection of security providers, which is ready to respond to a trigger 24/7. The average response time to alarm activations is 45 seconds, which is guaranteed to bring homeowners peace of mind.
The brand does not provide package prices on its website, instead allowing you to customise a core package with additional devices to suit your property’s needs. To help you build the perfect system, a consultant will provide an on-site assessment before providing you with a quote. This lack of transparency means Verisure might not be the best provider for those on a budget, but the degree of customisation and customer service is certainly worth it for those who can afford it.
Verisure alarms come with a lifetime guarantee. While most DIY solutions offer 1 or 2 years of protection, Verisure includes the maintenance cost of your home security system in its subscription fee.
If you require a comprehensive and premium system, we think Verisure is hard to beat.
Verisure offers one base security package that can be fully tailored to every homeowner’s needs. The company handles the installation from start to finish, from the initial home assessment to professional installation of your chosen system.
Every Verisure home security system is powered by a central unit. If anything triggers a device, it will automatically communicate the breach to the unit, which will alert the homeowner and the Verisure alarm receiving centre. In the event of a power failure, the central unit is capable of running for 48 hours without a power source.
Verisure’s UK-based alarm receiving centre responds to alarm triggers 24 hours a day, 365 days a year, even on holidays. Its team can assess every situation and engage the appropriate emergency services as needed, with an average response time of 45 seconds.
In the event of a verified burglary, Verisure’s security protocols allow for agents to dispatch a private security guard to the property and phone the police. They can also remotely deploy ZeroVision, an add-on feature which releases a dense smoke barrier to reduce visibility and try to force the burglar out. Verisure also offers smoke detectors that are connected to the alarm receiving centre and can phone the fire services in case of a fire.
Since Verisure professionally installs every package, certified technicians will place each device in an optimal position that’s accessible to the user, allowing them to easily replace the batteries when necessary.
Users must sign up to one of Verisure’s subscription packages with their system. Cancelling your subscription will end your professional monitoring services, so you won’t receive notifications or be able to access camera footage, which are essential elements of your package.
Verisure offers a variety of home security devices, the most of any home security provider we’ve reviewed. These include:
SimpliSafe is our top pick for the best home security system. Unlike Verisure, it offers transparent pricing and optional subscription packages, making it more flexible and affordable.
The DIY nature of SimpliSafe’s devices makes each system easy to install without professional help, and its systems also work with Amazon Alexa, Google Home and Apple HomeKit devices.
Verisure is a close second choice for the best home security system and our top pick for bespoke packages, proving its worth against its competitors. It’s ideal for households who want to take a hands-off approach to their home security, choosing to entrust it to professionals.
For a more affordable (and very different) option, consider Ring, whose starting package costs just £219.99. Ring is known for its easy to use, intuitive cameras and video doorbells, which can be self-monitored and installed.
Verisure home security systems are more expensive than other systems on the market, but the company’s lack of pricing transparency means we can’t pin down an average cost.
Below, you can see the cost of the cheapest package from some of Verisure’s competitors.
| Home security system brand | Cheapest package cost (excluding installation and subscription costs) |
|---|---|
| Verisure | Prices on quotation |
| SimpliSafe | From £284.96 for a 4-piece package |
| Ring | From £219.99 for a 5-piece package |
| Swann | From £279.99 for a 3-piece package |
| Yale | From £219.98 for a 5-piece package |
| Abode | From £197.99 for a 3-piece package |
| Blink | From £99.98 for a 2-piece package |
Although you can speak to someone over the phone to get an estimated quote for your package, the costs for any extras will be at the engineer’s discretion on the day of your home’s assessment. This is unlike other home security companies, such as SimpliSafe, which offers a fixed price on its website.
While some of the Arlo devices Verisure offers can be self-monitored, users must take out a subscription to access Verisure’s excellent professional monitoring service, which adds to the overall costs.
Verisure is rated 4.8 stars on Trustpilot, making it an Excellent provider. The company has received 82 per cent of 5-star reviews and just 4 per cent of 1-star reviews.
Recent reviews are overwhelmingly positive, highlighting the efficiency, professionalism and helpfulness of salespeople and engineers. The few negative reviews call out some aggressive sales techniques and difficulties cancelling Verisure subscriptions and disabling security systems.
“A reliable alarm system that give confidence our home is protected, and with good customer support.”
“The service centre detected one of my alarm sensors might go faulty while I did not have issue on arming or disarming them. To be prudent, they have proactively arranged an on site technician Alex (FL4107) to inspect it. Alex not only inspected the said suspected faulty one but he also carefully inspected my entire system to ensure there will not be any further hiccups. Alex explained me the mechanics of the alarm system patiently and kept me up-to-date effectively using the system.”
“Terrible company to deal with . I needed an upgrade on my existing Verisure system and could get no one to answer any “help line “ numbers . Only way I could get to speak to any one was to cancel my Direct Debit ( they was on the phone within hours ) could not assist and continue to hound me for payment ( would not recommend the system either as it has not worked properly since installed ) keep well clear .!!!!”,
If your budget allows for a bespoke, professionally-installed home security system, then Verisure is a safe option that provides peace of mind with its professional monitoring plans and fast response times.
Our research and customer reviews attest to the quality of the company’s customer service team and engineers. The main thing to keep in mind is that you won’t know the full cost of your home security system until you receive your tailored quote, which may put off some more budget-conscious buyers.
Rating: ★★★★1/2
Verisure is one of the top home security providers in the UK. The provider is rated 4.8 stars on Trustpilot, and we think it deserves a place in our top 3 best providers thanks to the quality of the devices and features it offers, the professional monitoring and installation services, and its customer service.
No, you’ll need a professional engineer to install your bespoke Verisure home security system, as some devices need hard-wiring in or placing in hard-to-reach places.
If your system is triggered, an alert is sent to Verisure’s 24/7 alarm receiving centre. Verisure experts will assess the situation immediately, and, if a threat is concerned, they can dispatch guards, call the police, and remotely activate security features such as ZeroVision.
Our experts have conducted hours of research to compile a list of the best security systems. Whether you are looking for a security system on a budget, easy installation, or a customisable package, we’ve got a recommendation for you.
In each review, we consider the following factors:
For more information, read our article on how we review home security systems.
